The IT Factor: Tech Staff's Bigger Role - WSJ.com: "As Laboratory Corp. of America Holdings was finalizing a $3 billion deal to become the official clinical laboratory for a unit of UnitedHealth Group in mid-2006, it ran into an obstacle. So LabCorp turned to an unusual savior: its chief information officer.
Under the 10-year deal, LabCorp, a Burlington, N.C., operator of clinical laboratories, had to open 400 specimen-collection centers nationwide for the UnitedHealth unit within a three-month period that included Thanksgiving and Christmas. While LabCorp knew it could find and occupy the facilities in that time period, it was unsure whether it could connect them all to LabCorp's computer network. Scott Walton, LabCorp's CIO, had anticipated the problem. Mr. Walton had his information-technology, or IT, department test off-the-shelf 'air cards' that used the cellular-phone network as an Internet connection. Using those devices, LabCorp was able to open the centers in time. 'Having Scott and IT as part of the team during the United negotiations was an enormous advantage,' says LabCorp Chief Executive Officer David King.
Mr. King isn't the only business leader who is finding that he needs to tie his business deals more closely with his company's IT department. According to a study by Diamond Management & Technology Consultants Inc., of Chicago, 87% of business leaders say they believe that IT is critical to their companies' strategic success. The study finds that few businesses have yet positioned IT in a way that allows it to achieve this. Only 33% of business leaders say IT is very involved in developing their company's strategy, and 30% say the business executive in charge of strategy works closely with IT, according to the Diamond study. That has an impact on performance: 76"
Tuesday, December 4, 2007
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